(updated Monday 19th July 2021)

Stay at home rules Greater Sydney - Monday 19th July 2021

From Monday 19^th July, Ostomy NSW is continuing to process orders and dispatch as per normal with our distribution team. We are operating with reduced office staff in line with NSW Health orders. We have switched our phones to voicemail only. Please send enquiries to orders@ostomynsw.org.au as our emails can be accessed remotely. Our office staff are working from home, effective until the current NSW Health orders are amended.

 

Annual membership renewal is due by 1st July 2021

OSTOMY NSW LTD MEMBERSHIP FEES ARE DUE TO BE PAID BY JULY 1 2021

The Stoma Access Fee is set by each stoma association and is payable to the stoma association where the member (usually) obtains their stoma-related products. The fee shall be payable once per financial year to the association where the member usually obtains their stoma-related products.

Membership Fees 2021/22
Full Member: $70 ($60 + $10 membership of ONL)
Concession Member: $60 ($50*+ $10 membership of ONL)
Please Note as per the Operational Guidelines of the Stomal Appliance Scheme
ALL OUTSTANDING AND CURRENT FEES MUST BE PAID BY JULY 1 2021 FOR SUPPLIES TO BE ISSUED FROM JULY 1 2021

Join us in E-communications

To prepare for the future and better adapt to COVID-19 changes, we kindly ask that you provide your most
up-to-date email address and mobile number upon completing your next order with us.
Alternatively, send your updated details by email to orders@ostomynsw.org.au.
We ask that you please check we have your correct email address and mobile number. You will find this on your packing slip underneath where your address is listed.

Online Ordering
Our online ordering system now accepts payment via credit or debit card
Minimum payment of $39 please (to keep costs down) and Mastercard and Visa only.
Please read the important information about your Medicare number below.

How to contact ONL ?

Phone: (02) 9542 1300. Our main line is now fully functional. Please call this number for all your enquiries.
Email address: orders@ostomynsw.org.au This is the best way to order.
Website: see PBS logo below, this will be sent to our "orders" email account - please complete all required fields.
Postal address: PO Box 3068, Kirrawee NSW 2232, lower priority due to the time it takes.
Fax: (02) 95421400 - we recommend using email as the best way to order.
Email is the preferred communication, as we can share the work amongst our team. 

Delivery timeframes

Please allow 8 to 10 working days for delivery on orders. (This includes delays due to COVID-19).
We can often achieve better during the middle of the month.
 

Pick-up not yet available

Your safety remains our top priority. Please note that due to the COVID-19 pandemic and its associated restrictions, pick-up orders are not yet available. This is to ensure the safety of the ONL community and to protect our most vulnerable members, staff and volunteers. Postage and handling fee of $13 will be charged. Payments can be made by Debit Card, Credit Card, Direct Debit, Cheque or Money Order.

Stephen Lardner, General Manager (Published Monday 19th July 2021)

 

Medicare Number required with your online order

It is now compulsory to provide your current 11 digit Medicare number, to enable ONL to claim on your behalf.
The 11 digits are the 10 digit sequence on the top of your card; the 11th digit is alongside your name.

Example: 1234 56789 1
1 - My Name
Becomes 12345678911 (no spaces or dashes).

Thank you for your assistance - Ostomy NSW team.