(updated Monday 10th January 2022)

Stay at home rules Greater Sydney - January 2022 update

Ostomy NSW is continuing to process orders and dispatch as per normal with our distribution team. Our office staff are now back working in our office and we have welcomed back most of our volunteers. We have switched our phones back on from 8:00am to 4:30pm, Monday to Thursday.
We have some delays due to the quantity of orders and our suppliers are experiencing some Covid-related transport issues, resulting in an extra day or two for us to receive your appliances.
Australia Post continue to pick up daily and their delivery to residential is currently 2-3 days from our dispatch.
We will keep you informed of any changes. Please continue to send enquiries to orders@ostomynsw.org.au as our emails can be accessed remotely if rules change in the near future.

 

MAJOR RAFFLE 2021 - WINNERS

1st Prize $2500 - Valmai, Tighes Hill
2nd Prize $1000 - Howard, Lindfield
3rd Prize $500 - Gerald, Bellbird
Congratulations to our winners and thank you for everyone
who supported our Major Raffle this year.
 

New Postage Costs from 1^st October 2021

ONL needs to maintain its financial viability providing you with Government funded PBS stoma products. The commission paid by the Department of Health only covers 36% of the cost of picking and packing, and membership fees around 44%. The increased cost of postage and the cost of labour to handle each order requires a modest increase in the cost of postage, effective from 1^st October 2021. This is the first increase since September 2018.
Standard parcel $15 (up from $13) and Two-month parcel $30 (up from $18)
Interstate            $20 (up from $16) and two-month parcel $40 (up from $24)
Express Post       $22 (up from $20)

Click To Boot / Pick Up (when available) $5

 

Annual membership renewal is due by 1st July 2021

OSTOMY NSW LTD MEMBERSHIP FEES ARE DUE TO BE PAID BY JULY 1 2021

The Stoma Access Fee is set by each stoma association and is payable to the stoma association where the member (usually) obtains their stoma-related products. The fee shall be payable once per financial year to the association where the member usually obtains their stoma-related products.

Membership Fees 2021/22
Full Member: $70 ($60 + $10 membership of ONL)
Concession Member: $60 ($50*+ $10 membership of ONL)
Please Note as per the Operational Guidelines of the Stomal Appliance Scheme
ALL OUTSTANDING AND CURRENT FEES MUST BE PAID BY JULY 1 2021 FOR SUPPLIES TO BE ISSUED FROM JULY 1 2021

How to contact ONL ?

Phone: (02) 9542 1300. Our main line is now fully functional. Please call this number for all your enquiries.
Email address: orders@ostomynsw.org.au This is the best way to order.
Website: see PBS logo below, this will be sent to our "orders" email account - please complete all required fields.
Postal address: PO Box 3068, Kirrawee NSW 2232, lower priority due to the time it takes.
Fax: (02) 95421400 - we recommend using email as the best way to order.
Email is the preferred communication, as we can share the work amongst our team. 

Delivery timeframes

Please allow 8 to 10 working days for delivery on orders. (This includes delays due to COVID-19).
We can often achieve better during the middle of the month.
 

Pick-up not yet available

Your safety remains our top priority. Please note that due to the COVID-19 pandemic and its associated restrictions, pick-up orders are not yet available. This is to ensure the safety of the ONL community and to protect our most vulnerable members, staff and volunteers. Postage and handling fee of $15 will be charged. Payments can be made by Debit Card, Credit Card, Direct Debit, Cheque or Money Order.
 

Medicare Number required with your online order

It is now compulsory to provide your current 11 digit Medicare number, to enable ONL to claim on your behalf.
The 11 digits are the 10 digit sequence on the top of your card; the 11th digit is alongside your name.

Example: 1234 56789 1
1 - My Name
Becomes 12345678911 (no spaces or dashes).

Thank you for your assistance - Ostomy NSW team.