Business Continuity Plan
(Created 5th May, updated 22nd June 2020)
How to contact ONL during our Business Continuity Situation?
Phone: (02) 9542 1300. Our main line is now fully functional. Please call this number for all your enquiries.
Email address: orders@ostomynsw.org.au This is the best way to order.
Website: see PBS logo below, this will be sent to our "orders" email account - please complete all required fields.
Postal address: PO Box 3068, Kirrawee NSW 2232, lower priority due to the time it takes.
Fax: Is now diverted, (02) 95421400 - we recommend using email as the best way to order.
Phone contact: We are receiving and processing all orders now from our temporary premises. Email is the preferred communication, as we can share the work amongst our team.
We have been amazed by the overwhelming support we have received throughout our journey back to normal operations.
We would like to give special thanks to our members for your kind messages. We’d also like to extend our appreciation to our hard-working volunteers and for the support we received from NSW Stoma, Ostomy Association of Melbourne and Queensland Stoma throughout these recent challenges.
We would especially like to thank the members who have made donations to assist in our recovery. This has been crucial in allowing us to return to and maintain such high levels of support.
On 3rd May 2020, our original Ostomy headquarters building in Kirrawee was severely damaged by a fire that spread from a neighbouring office. In response to this devastating event, our volunteers and staff implemented a business continuity plan, recruiting the support of our partner associations to ensure any disruptions to our members would be kept at a minimum.
As part of the business continuity plan, all available resources were dedicated to setting up a new building to continue our operations. In order to minimise any disruptions to our members, ONL volunteers and staff worked tirelessly to achieve this in an incredibly short timeframe.
We’re proud to announce that our new headquarters are operational and currently dispatching as many orders as possible. Any overflow orders are being sent via other associations around the country. It’s important to understand that the Stoma Appliance Scheme is complex and requires validation from ONL before another association can supply your appliances. All orders and enquiries should be directed to ONL in the first instance. Having now settled into our new premises, we would like to reassure you that your ONL Board, staff and volunteers are working tirelessly to minimise any disruption the recent events may be causing you.
Please allow an extra 3-5 working days for delivery on orders. (This includes delays due to COVID-19).
Your safety remains our top priority. Please note that due to the COVID-19 pandemic and its associated restrictions, pick-up orders are not yet available. This is to ensure the safety of the ONL community and to protect our most vulnerable members, staff and volunteers.
We understand that many Stoma Appliance Scheme participants are anxious about how the current COVID19 health crisis will affect the availability of their essential ostomy supplies. The Australian Council of Stoma Associations Inc (ACSA) is working with the Australian ostomy product suppliers, the 21 Australian Stoma Associations, and the Commonwealth Department of Health to ensure that all Australian persons living with a stoma can continue to receive their essential medical supplies throughout this crisis.
All major ostomy product suppliers have confirmed that it is business as usual, that their supply has not been interrupted, and that they can continue to supply ostomy products as normal at this stage. The 21 Australian Stoma Associations are taking all necessary precautions to keep their workers safe and are responding to the advice and recommendations made by the Australian Government to ensure to ensure that operations can continue during the COVID19 crisis.
ACSA encourages all members to continue to order in their usual way and to only order what they need to help ensure that no unnecessary pressure is placed on the Australian supply chain or distribution network. For more information about how our suppliers are responding to the COVID 19 situation, please refer to the supplier websites. (15 April 2020)
The Stoma Appliance Scheme assists Australian residents who have undergone stomal surgery and is a national program of the Pharmaceutical Benefits Scheme. <more>
ONL is reliant on donations and volunteers. If you can volunteer at ONL on a regular basis please contact our office. Donations, including bequests, are tax deductible. <more>
