Business Continuity Plan
(Created 5th May, updated 28th July 2020)
How to contact ONL during our Business Continuity Situation?
Phone: (02) 9542 1300. Our main line is now fully functional. Please call this number for all your enquiries.
Email address: orders@ostomynsw.org.au This is the best way to order.
Website: see PBS logo below, this will be sent to our "orders" email account - please complete all required fields.
Postal address: PO Box 3068, Kirrawee NSW 2232, lower priority due to the time it takes.
Fax: (02) 95421400 - we recommend using email as the best way to order.
Phone contact: We are receiving and processing all orders now from our temporary premises. Email is the preferred communication, as we can share the work amongst our team.
Please allow 8 to 10 working days for delivery on orders. (This includes delays due to COVID-19).
We can only send August orders from Monday 3rd August (first working day of August).
Your safety remains our top priority. Please note that due to the COVID-19 pandemic and its associated restrictions, pick-up orders are not yet available. This is to ensure the safety of the ONL community and to protect our most vulnerable members, staff and volunteers. Postage and handling fee of $13 will be charged. Payments can be made by Debit Card, Credit Card, Direct Debit, Cheque or Money Order.
Due to the limited number of people who can meet as a group, many support group meetings have been cancelled for the next few weeks. Please contact the respective leader to check if your meeting is still going ahead.
The Stoma Appliance Scheme assists Australian residents who have undergone stomal surgery and is a national program of the Pharmaceutical Benefits Scheme. <more>
ONL is reliant on donations and volunteers. If you can volunteer at ONL on a regular basis please contact our office. Donations, including bequests, are tax deductible. <more>
